Anything handed over. Anything claimed back.
A chain-of-custody engine for any business that takes possession of something on a customer's or another party's behalf. Coat check at a venue, valet at a hotel, lockers at a gym, packages at a leasing office, lab specimens, evidence in a clinic, even shift handoffs between staff — every handoff logged, every claim verifiable, every chain audit-ready.
Tamper-evident · Claim by code · Audit trail per handoff
A custody chain that holds up under scrutiny.
Most custody operations run on paper tickets, sticky notes, and verbal handoffs — and the moment something goes missing, there is no record of who had it when. NOWAITN Custody logs every step with timestamps, attestations, and a verifiable claim code that the rightful owner can produce on demand.
Tamper-evident chain, not just a log
Every handoff is attested by the staff member taking possession, with timestamp, location, and condition notes. The chain is append-only — earlier records cannot be edited away after the fact. When something goes wrong, you can prove who held what when.
Claim by code, on any device
Customers receive a claim code by ticket, QR, SMS, or email. They produce the code at pickup; staff verify and release. No paper-ticket exchange, no name-spelling at the counter, no “lost ticket = problem.”
Audit trail you can hand to a regulator
Per-item ledger of every handoff with actor, time, condition, and reason. Sufficient for HIPAA chain-of-custody on lab specimens, court-admissible chain on evidence, internal incident reviews on lost coats, or insurance claims on damaged valet vehicles.
Custody, answered.
Anything that takes possession of someone else’s property or sample. Hotels and restaurants run valet and coat check; nightclubs run coat check and ID hold; gyms run lockers and equipment lending; offices run package rooms and reception holds; healthcare and labs track specimens and chain-of-custody for clinical trials; legal and law enforcement track evidence; real estate runs key handoffs; construction sites manage tool and equipment custody between shifts. The same custody engine runs all of them.
A paper ticket has one record (the stub) that can be lost, mis-transcribed, or thrown out. NOWAITN Custody keeps a full attested ledger per item, accessible from any device, with the claim code verifiable in seconds. When a customer disputes the condition of a returned item or claims something was lost, you have the timestamps and attestations to investigate.
Yes. Append-only ledger, per-handoff attestation by named staff, immutable timestamps, condition notes, and full export. Used by clinical labs for specimen chains, by legal/forensic for evidence, and by insurance for high-value valet and storage operations.
Yes. The same engine tracks handoffs of internal items between staff at shift change — cash drawers, controlled substances, restricted equipment, master keys, evidence in active cases. Receive at start of shift, hand off at end, with the attestation logged.
Yes to both. Each location runs its own custody operation; org admins see the full chain across all locations. The free tier covers basic custody for a single location — see nowaitn.com/pricing for the paid plans.
From the Knowledge Base
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